Chapter 3 Requirements Modeling 
1.Systems analysis consists of obtaining answers to what five questions? What additional question is asked in the process of answering each of those five questions?
2.What is a system requirement? Into what categories can system requirements be classified?
3.What is JAD, how does it differ from traditional methods of fact-finding, and what are some advantages and potential disadvantages of using JAD?
4.What is total cost of ownership (TOC), and why is it important?
5.What are the three different types of questions? How do those different questions affect the answers given?
6.What are three types of sampling, and why would you use them?
7.What is Hawthorne Effect? Why is it significant?
8.What is RAD, what are the four RAD phases, and what takes place during each phase?
9.To what three different audiences might you have to give a presentation? How would the presentation differ for each? If only one presentation is given with all interested parties in attendance, to whom should the presentation primarily be addressed?
10.How should you react if your hands shake while you are giving a presentation, of if you are nervous when people are looking at you?